Some venues, artists, and teams don't release tickets until a couple days before an event. Did you find it helpful? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Sell tickets safely and securely It's free to list your tickets. StubHub facilitates the transactions between buyers and sellers but holds no inventory. StubHub was one of the first ticket resellers to operate online. On Nov. 4, 2022, someone commented on the StubHub community forum that their tickets were never delivered to their email. Plus, if your event is cancelled, the best brokers will give you a full refund. Ticket exchange and resale company StubHub serves as a marketplace for individuals to buy and sell tickets to concerts, sporting events, and more. This happens when tickets are reprinted, but they are usually still valid. Consider that a couple of hundred negative reviews compared to millions of transactions per year is not a lot, especially when you consider that most people are more likely to report negative experiences than report satisfying ones. By 2003 the company had become profitable, and the pair sold StubHub to e-trading giant eBay in 2007 for a whopping $310 million. Determined to get as close to Harry Styles as possible, Tara went ahead and spent about $4,200 for each ticket. Check out the table below to see the best alternatives to StubHub. Other than following the steps outlined on this site, is there anything else to know to further protect my self? Lets dive into it right away. Buy and sell your The Aquabats tickets today. Use of this website signifies your agreement to our, / Listing says seats are together but the seat numbers are GA. Some were counterfeit, while others were voided tickets sold by revoked fans during the season. Although StubHub was not directly responsible for those fans alleged violation of Yankees rules regarding tickets, it was an open secret that the site permits people to sell tickets even when the original ticket issuer is unhappy with that. When your tickets sell, we'll email you a deadline to complete your sale and deliver the tickets to the buyer. Trusted by fans worldwide, StubHub lets you buy and sell tickets safely and easily. StubHub is a legit organization that employs more than 12,000 people who are all there to ensure that tickets get bought and sold in a timely manner. The clause is designed to protect both buyers and sellers. We hope this information helps you find great deals on tickets for something exciting in your future! Stubhub fan guarantee is impossible to activate, so useless. They are a band of thieves would never use their service again and recommend that nobody get screwed like I did. They can sell fake tickets, never deliver the tickets they promised to hand over or even sell multiple people copies of one legitimate ticket. Known as scalping, this is a popular way that some people try to make money online. It is a great way to put your mind at ease before your first transaction on the ticket marketplace (and you may also be curious to see if Vivid Seats is legit). However, they do make a guarantee that you will receive valid and quality tickets to the event of your choosing. If not, you should then request a refund. I purchased two tickets from Stub Hub for Celtic Woman March 29, 2020 the event was cancelled and when I called Stub Hub the Rep told me the event was postponed I then called the theater directly and was informed that the event was indeed cancelled and the purchase price for my tickets had already been refunded to the purchaser. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Make sure you understand all of the rules of their return policy before you get on the phone with a representative. You'll get your ticketsby your event day or the date on your order's expected arrival date - whichever comes first. The Aquabats tickets for the upcoming concert tour are on sale at StubHub. Customer service all the way to your seat, 2000-2022 StubHub. Hello @bossfan! Many events were canceled in light of changing health and safety requirements, but many customers found that they werent able to get their refunds. Is there a guarantee that I will receive my tickets in time for a concert? It is free to list and search for tickets on StubHub. Help us improve this article with your feedback. Help us improve this article with your feedback. On top of the price of tickets, StubHub charges service and fulfillment fees. Want to learn step-by-step how I built my Niche Site Empire up to a full-time income? Can a Non-US Citizen, who doesn't live in the US, sell tickets for events in the US and Canada? Danielle is the author of this solution article. Yes there is a Stubhub guarantee. With venues of all kinds throughout the world, you can easily see the performers, athletes, and entertainers coming to a field or stage near you with the click of a few buttons. You may find a broker or two with no service fees, but it's more common to see "service fees" , "convenience fees" , or "online fees" of as much as 10% of the ticket's list price. StubHub The best concert ticket site overall Specifications App: Yes Best deals feature: Yes Refund: Only if cancelled Today's Best Deals Go to StubHub Reasons to buy + Lots of ticket options + Easy-to-use mobile app + Buying Different ticket types on StubHub Print Sellers can deliver tickets in several ways. Commenters will have their own opinions and responses that may get posted while angry or happy. Copyright 2023 Market Realist. Thieves. opened the Atlantis in April, it was the independent music production companys fifth venue in greater Washington, D.C. Ticket prices are determined by sellers, so they vary based on what the individual feels their seats are worth and the area of the venue you're seated in. Updating your payment method on StubHub listing. Top Products. Your will be paid 5-8 Business days After the event. Ashley is an experienced freelance writer with an enthusiasm for finding creative ways to earn money online. For example, you can sell them via Facebook Marketplace or through friends and family. Stubhub stole my money and theyll do the same thing to you! The event is today and I still don't have my tickets Print. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! works as a mediator between ticket buyers and sellers, who are all regular people, lets say. These platforms often provide a map for you to look at on your phone or computer to select the best seats. While there might be a hundred negative reviews somewhere on the world wide web, there are also positive ones. DoNotPay makes it easier to get compensation for ticket fraud. These include the StubHub seat view, 100% fanprotect guarantee on tickets, and more. Help us improve this article with your feedback. Service charges on the other hand are usually about 27% of the ticket price here. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). How 7 Niche Site Owners Are Using Link Whisper To Grow Their Sites. 1 use today View Details Get Deal UNDER $50 OFFER Tons of local concert tickets for $50 or less 1 use today Get Deal FROM $150 OFFER Broadway shows, musicals, and more starting at $150 Get Deal. Lindsay is the author of this solution article. I am only concerned that the ticket delivery would be on the 30th of April and the concert date is on the 1st week of May 2018. Orders are guaranteed to get you entry into an event (no fake tickets). This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Your will be paid 5-8 Business days After the event. Collecting sports memorabilia is an important hobby for many sports enthusiasts young and old. Despite the issues she encountered with StubHub, Tara was able to find two pit seat tickets, one listed on Vivid Seats and the other on SeatGeek, though they werent cheap. Read the full policy. Of course, StubHub is also used by venues, sports teams, and performers to sell tickets directly to their audience. StubHub provides tickets to millions of events. The company is entirely legitimate and has the right to sell or resell all the tickets on its website. No. Source: Apple App Store/Twitter (@stubhub). Displeased with the option, Tara decided to search other platforms to see if she could secure two pit seat tickets for her and a friend. Use of this website signifies your agreement to our. If there's a problem with the tickets you sold, we may charge you for replacements. They span over 90 countries throughout the world and provide opportunities for people to attend concerts, theater, sporting events, and other live entertainment. Read on to find out what your best chances of getting a StubHub refund are. The main draw of the platform is that ticketholders can sell their unwanted tickets if they find that they are unable to attend an event. StubHub regularly garners less-than-stellar reviews online. Answer: Yes! If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Do I need a login to Ticketmaster to access the tickets to transfer? Golf is a classy sport that involves patience, precision, and technique. FanProtectTM means every order is 100% guaranteed We go out of our way to find replacement tickets if there is an issue with your order. While it is possible to get a discount ticket price via StubHub, the service is more useful for acquiring tickets at the last minute or for events that are officially sold out. StubHub offers many guarantees for buyers and sellers. Worst experience ever. Heres what we found. StubHub is a great source for concert and sporting event tickets. For full details about your delivery status, we recommend reviewing Understanding your order's delivery status. They ensure valid tickets or you get your money back. His mobile has also been seized. We will never spam or sell your information. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. They list tickets the same way they get them from the primary ticket company. We are changing the way you register and sign-in to the StubHub Community. StubHub has been a well-known place to buy and sell tickets for over 20 years. If you suffer from gout, you already know how painful it can be. You'll get an email and you'll log into your Ticketmaster account and transfer them using the details we provide in your sale confirmation email. Did you find it helpful? Is StubHub legit? When your tickets sell you will be given the buyers name and email. The tickets were purchased from Ticketmaster. Buying Are my tickets real? Here's why they've become more expensive than ever. Obviously, theyve been fortunate enough that all the tickets bought were legitimate and got them into the venues. Buying tickets Getting your tickets Order help Selling Account and Settings Event and Venue About StubHub Portal Banner Listing says seats are together but the seat numbers are GA Print Sellers aren't required to list seat numbers, so you may not see them in the listing details. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Some ticket brokers are directly affiliated with the venues, while others are secondhand resellers. Buyers face a 10 percent fee on the purchase price of the ticket. We'll pay you through your payment method if your tickets sell. Vivid Seats is another StubHub competitor that sells tickets to popular events. I bought tickets to a recent show and when I arrived was refused entry. StubHub makes its money by collecting a commission on each ticket sold. Do you know if it's possible to get in touch with someone who works for Stubhub? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Niche Pursuits is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Known as FanProtect, buyers receive the following benefits: Sellers also receive some benefits from this FanProtect Guarantee. Customer service all the way to your seat, 2000-2022 StubHub. Keep in mind that you may not be refunded in money. In addition, they promise you'll get your tickets in time for your event and if it is canceled, they'll give you 120% credit or provide the option for a full refund. Did you find it helpful? When and how you'll get your tickets. You need to add a credit card when listing tickets as part of the. Finally, and very important. Tara isnt the only consumer who has complained about not receiving tickets purchased on StubHub. StubHub works by reselling tickets for live entertainment events. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Every order is 100% guaranteed, with customer service all the way to your seat. This platform has been thriving for more than 20 years and they have sold millions of tickets to fans around the world. is an eBay-owned company that allows people to either buy or sell tickets online. Dispute the Charge Using Your Credit Card If you are selling lots of tickets or plan to attend several events, make sure you do the math on how much money you are spending in fees for the convenience of using StubHubs listings. Fulfillment fees are minimal and only add up to a couple dollars. Along with a company overview, we will look at their built-in safety for buyers and sellers. Apparently, the tickets were never sent to her. DoNotPay doesnt care about that. Sit back and relax while we do the work. Did you enjoy this article? Tickets are 100% guaranteed by FanProtect. remember to go back to your Stubhub account and confirm the transfer as this lets Stubhub know the transfer has occurred. Sorry we couldn't be helpful. Prices can fluctuate, so make sure to do some price comparisons before you add a set of tickets to your shopping cart. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. When reading reviews on any online organization, its essential to put things into perspective. Those platforms don't have the same type of built-in safety precautions as ticket-specific marketplaces like Stubhub and SeatGeek to ensure that tickets are legitimate and to protect fans from getting scammed. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. June 6, 2021. They also state that: Due to exceptional circumstances the music and sports industry are currently facing, some refunds may take a little longer than normal to process. Check out our article on which is better, Vivid Seats or StubHub. This also means that sellers can finish up a transaction in record time once the tickets have been transferred to their new owner. The company merely. Another way you might reach the company is by sending them an email. After going back and forth with the StubHub employee, Tara was told she wouldnt be getting her pit seat tickets because the company cant get in touch with the seller. You can opt for physical tickets in the mail or at will-call, print-at-home tickets, mobile tickets, or mobile transfer tickets. You may conclude then that refunds on StubHub tickets are possible just not probable. Sports Concerts Theater & Comedy Top Cities Gift Cards ?????? Replacement tickets at a comparable price means that Stubhub will try to find tickets that are in the same price range as what you paid. TikToker Tara Lynn (@taraswrld) bought pit seat tickets on StubHub to a Harry Styles concert, but didn't receive them. All of the tickets sold on StubHub are listed by individual sellers, not StubHub. Now that they are also combined with another company (Viagogo), StubHub offers their services in a whopping 90 countries. In 2020, they were under criticism by the Canadian Competition Bureau (CCB) over misleading price claims. The clause is designed to protect both buyers and sellers. Help us improve this article with your feedback. Is StubHub legit, though? Where is the best place to buy baseball equipment? They have a price alert tool that helps you find live entertainment that's within your budget, so you can enjoy a show without breaking the bank. StubHub is accredited through the Better Business Bureau (BBB) with an "A-" rating. No matter what you see, remember that the company does guarantee its tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Thankfully there are quite a few ticket marketplaces that allow you to quickly jump online, view upcoming events and performances, and claim your tickets right away. To save yourself a lot of trouble, don't bother with StubHub. Some users report that it was a real hassle to receive their tickets in the mail. These are often free tickets the seller can relist. Start buying and selling tickets today on StubHub with the peace of mind that comes from knowing you are buying valid tickets. We are changing the way you register and sign-in to the StubHub Community. Yes This means that I know that buyer has transferred $ to stubhub? You can search by city and dates to see upcoming shows. Many people report that their customer service representatives dont seem to care if something goes awry during the ticket-buying process. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. On the day of the concert, as shes searching through her emails to locate the one containing the actual tickets, she realizes she cant find it. Your tickets will be authentic and valid for entry. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Im worried cause I bought tickets for a concert and they say theyll ship the day before! Our reviewers evaluate products and services based on unbiased research. StubHub is your go-to to get the best prices on concert tickets, sport events, and so much more. We Guarantee: You will get your tickets in time for the event. StubHub's exclusive FanProtect Guarantee ensures valid tickets or your money back. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. KeokiHawaii 4 mo. CPC vs CPA: Which Drives More Value for Your Ad Budget? To check your expected delivery date, look at the 'Ready' date in the order details. All Rights Reserved. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The Future of AI Search + Twitters X Rebrand & Free Tool Niche Sites Crushing It. Where StubHub falls short is in their customer satisfaction. Individual people, of course, have long been in the ticket reselling business and are usually referred to as scalpers. We do not guarantee that your tickets or related passes will sell or that your listing will appear on the Site within a certain time after it is . Its not hard to find customer complaints related to actually getting their tickets after purchasing them. You will receive tickets comparable to or better than the tickets you. Your best bet is to choose a reputable ticket broker with an established history of providing valid event tickets, as well as a guarantee that protects you if anything goes wrong with your purchase. No one really even has time to call and wait on hold trying to talk to someone at a box office to reserve tickets and standing in line for hours, is out of the question. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub offers a 100% fan protection guarantee for legit and authentic premium tickets to major sporting events, concerts and theater shows in the US. Its worth noting that some tickets contain delivery delays which means they wont be issued until 24 hours before the event. This watermark prevents others from copying them. In a word, yes. StubHub is well-known for selling premium tickets to sporting events, theatre, and other artistic events. For those who are purchasing tickets that require a physical copy, you might want to reconsider shopping with StubHub. See Updating your payment method on StubHub listing for more info. Where is the best place to find sports memorabilia? Under their FanProtect Guarantee, they offer a 100 percent guarantee that tickets will arrive before the event. Stubhub is only guaranteed availability with certain events like sports where the barcodes are pre-loaded as part of the listing. We can't ask them to send tickets earlier than the date in your order details. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. That's a valid question (pun intended). The potential for quick mobile delivery is definitely one of the biggest draws for StubHub. Looking at Yelp, Consumer Reports, or the BBB shows lots of negative reviews about StubHub. But since your tickets are coming from the seller it is the seller responsibility to send them by the delivery date that was on the listing and there is always the chance that the seller does not deliver the tickets. There have been statements on how StubHub called the buyer, told them there was a problem with the tickets, and managed to source alternative ones for the same venue. Read on to learn more! You can view your pricing options and compare between different brokers to see if one is offering a better price than another, usually in the form of lower processing fees and other added costs. This deadline depends on when you told us you had your tickets (In Hand or Not In Hand). Its not hard for people to make fake tickets that look legit. Unlike StubHub, the company screens and vets its sellers to guarantee the safety and security of its . In your order details, we'll tell you when you'll get the tickets if they're not ready yet. However, following up on this can be a challenge. Anyone who purchases event tickets, sports tickets, or concert tickets has probably heard of online ticket brokers like StubHub. Our FanProtect Guarantee offers buyers four key benefits: The BBB also says that you should be wary of ads promising cheap tickets: they often contain scam links to sell you fakes. Sellers aren't required to list seat numbers, so you may not see them in the listing details. A more severe incident occurred in 2006 when many New England Patriots fans reported they had been turned away from games due to phony tickets bought on StubHub. I am planning to buy tickets and supposedly supposed to get them a day after the purchase and the day before the show. The Patriots demanded that StubHub provide a list of Patriots season ticket holders who used the site. Congratulations on selling your tickets on StubHub! You can even buy Super Bowl tickets through StubHub. Even fan clubs may get tickets before you can! Basically, they are guaranteeing the buyer that they will get the same (or better) valid tickets to that event, guaranteed. That being said, they still have a good standing with the BBB. Stay up to date with the latest reviews. For Swift's sold-out shows at SoFi Stadium in Inglewood next month, face-value tickets sold for $49 to World Ticket Conference: 2023 Nashville Takeover. They are trusted by a number of major companies including: StubHub has been around for quite some time, ensuring that you wont get ripped off by some newcomer that doesnt get your tickets to you on time. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Danielle is the author of this solution article. Based on consumer feedback, it appears StubHub tickets arent always guaranteed. The Better Business Bureau notes that a review was conducted of the company in June 2020, shortly after the pandemic began. Fortunately, there are plenty of sites like StubHub on the internet, making connections between ticket buyers and sellers. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Yes The box office said the tickets were for an earlier time than stubhub posted and was on the tickets. Meanwhile, sellers incur a 15 percent fee for using StubHub. Use of this website signifies your agreement to our, Understanding your order's delivery status. If you have ever been in the market for tickets to a sold-out show, then you may have heard of StubHub. You should also know if you can rely on it to provide the tickets you purchase. Tickets are 100% guaranteed by FanProtect. When you buy something through one of the links on our site, we may earn an affiliate commission. Instead, she was offered balcony tickets. Electronic / Instant download tickets are print-at-home PDF files you'll download and print before the event Your tickets will be as described or comparable StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Find Tickets to See Your Favorite Artist at StubHub + 100% Guarantee on Every Order Verified Today 4 uses today Get Deal See Details $20 Off Code $20 Off Select Tickets 78 uses today Show Code See Details Up To 10% Off Code 10% Off Select Tickets at Stubhub 27 uses today If an event sells out and they are still holding premium tickets, then there is a good chance that they will try to sell those tickets for more than they paid for them. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Sorry we couldn't be helpful. Top Consumer Reviews may earn money when you click on a link. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. However, some people havent been so lucky. You may not get them until just before that date. Disclaimer: Some pages on this site may include an affiliate link. For obvious reasons, this isnt usually a satisfying compensation. Weve already established that this site has some real benefits. How to Recover Deleted Contacts on the iPhone, How to Change the Voicemail Pin in RingCentral, Messenger vs. WhatsApp A Comparison of Messaging Apps, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Read more In 2006, more than 100 New York Yankees season-ticket holders who had sold seats on StubHub received letters denying them the right to buy playoff tickets for 2006 and further banning them from buying season tickets for the 2007 season. Does StubHub Give Refunds? Our virtual cards also work like a charm if you want to avoid automatic payments after free trials.
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