A maintenance release is signified by the third digit in the release version number (for example the .2 in PAN-OS 10.1.2 ). 8.1.15-h3, 8.1.16, 9.0.9-h1, 9.0.10, 9.1.3-h1, 9.1.4. After Upgrading our PA-820 to 11.0.2, we're seeing lots of data on dns-base application. The member who gave the solution and all future visitors to this topic will appreciate it! The existing cleaning methods are not efficient /fast enough to clean the old logs/compress them. Several factors that need to be identified before taking action: The first step is to isolate where the performance issue is occurring: When a customer reports a performance issue, generate a tech support file while the issue is occurring. To sync time for this,power off the fw then power up. Check the update server configuration in GUI: Device > Setup> Services: Study with Quizlet and memorize flashcards containing terms like 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You will need to install an SNMP management tool for this and will have to configure SNMP on your firewall : How to Configure SNMPv2 on the Palo Alto Networks Firewall, How to Configure Sending SNMPv3 Traps on PAN-OS 5-0x and above, Using the Simple Network Management Protocol SNMP, SNMP for Monitoring Palo Alto Networks Devices, You can download all the SNMP MIB s from our website :SNMP MIBS. Because of local time handling difference in MP and DP for a GP tunnel timeout feature, NGFW mistakenly disconnects GP tunnel. That said, I personally would not point my management interface to public DNS or NTP. Check management plane resource usage by either searching for "--- top" in the mp-monitor.log or by running theshow system resourcescommand from the CLI. flow_mgmt : Installation and clearing of session table. Since 10.2.0, GP server is missing to SAML related result in HTTP header, PA-3200 Series, PA-5200 Series, and PA-5400 Series firewalls only. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClysCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/26/18 13:53 PM - Last Modified06/02/23 08:32 AM. We attempted reboots and restarting dataplane, issue not resolved. It can cause high packet descriptor on-chip or buffer usage. -- it takes care about all daemons running in the firewall i.e authd, mgmt-server, dev-server etc. Mistakenly using cache for expired intermediate certificate. Fixed an issue where a host information profile (HIP) report XML buffer caused a memory leak, HIP report buffer was not released after message was sent out which caused memory leak, Fixed an issue where HA1-B port on PA-3200 series remain down after upgrade from 9.1.4 to 9.1.5, 8.1.0-8.1.18, 9.0.0-9.0.13, 9.1.0-9.1.8 , 10.0.0-10.0.4. The PAN OS is 3.1.5.This system message (The dataplane is restarting) was logged few times before the reboot. - juhist Feb 2, 2017 at 18:30 Thanks! Fixed an issue where some zip files did not download and the following error message displayed: `resources-unavailable`. You use the control plane to manage resources in your subscription. Because this doesn't answer the question, I posted it as a comment so that people googling for the different terms can find this question. Note: Make sure that you have the most recent BrightCloud database update. If no internet access is available when opening the support page, the error will occur. In addition, I would like to add ACC stats. You use the data plane to use capabilities exposed by your instance of a resource type. they're different chipsets responsible for different things, management plane is purely magementthings (run the web interface, do the lookups, get the updates, ), dataplane is the thing that controls how bits are received, inspected and forwarded, control plane is only used in the larger platforms, it helps the dataplane with more menial tasks so it can focus even more on raw processing, with things like routing. trying to add new data channel to remote offices and PA restarts each time I plug-in the cable in the port PAN-OS sends internal heartbeat health checks to various software processes and hardware components. GlobalProtect client certificate authentication failed on a gateway, gw prelogin failed because the connected-ip is set to a different information. Restarting devsrvr before device memory gets depleted. It is not recommended to perform capture from firewall itself as it may not show all traffic especially if the traffic is offloaded. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HCcXCAW&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On01/26/21 15:51 PM - Last Modified06/29/23 01:31 AM, high general general 0 9: dp2-path_monitor HB failures seen, triggering, xe8( 8) down - SW Yes Disable TX RX None D KR 16360, xe9( 9) down - SW Yes Disable TX RX None D KR 16360. Fixed an issue where a PA-7080b HA pair rebooted when large sized packet traffic impacted the front panel ports of the Log Forwarding Card (LFC). buffer handling issue when processing SMTP mult-part filename, 8.1.0-8.1.18, 9.0.0-9.0.12 , 9.1.0-9.1.6, 10.0.0-10.0.4. Click Accept as Solution to acknowledge that the answer to your question has been provided. Our community member jprovine was experiencing a similar scenario and reached out to the community for assistance. - When DP phase1 parse error happens on config commit, the abort signal didn't cleanup properly,thus policy cache is corrupted, Fixed an issue where dataplane free memory was depleted, which affected new GlobalProtect connections to the firewall. Fixed an issue where traffic logs were not shown due to a thread timeout that was causing the reading of the logs from the dataplane to slow. but "strip ALPN" in decryption profilemay resolve the issue if it's caused by decoding http2. if customer host the EDL-URL themselves, before they update the URL patterns, perform a "Commit force" job first. Fix was going to a version above 10.0.5. The number on the left indicates how much buffer is still available, The number on the right indicates the total size, If the number on the left drops to 0, the buffer is depleted. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "PA-5250, PA-5260, and PA-5280 firewalls with 100GB AOC cables only") When you upgrade the first peer in a high availability (HA) configuration to "[PAN-OS 8.1.9-h4 or a later] / [a PAN-OS 9.0]" release, the High Speed Chassis Interconnect (HSCI) port does not come up due to an FEC mismatch until after you finish upgrading the second peer. 1 ACCEPTED SOLUTION. CPU for the devsrvr, mgmtsvr, and appweb processes are high. owner: acamacho What could be the reason for this and what should I verify to track down the issue? Repeating Data Plane restarts seen after an abrupt power outage. This bug is list for 10.0.5. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises. Fixed an issue where the firewall dropped packets decrypted using the SSL Decryption feature and Encapsulating Security Payload (ESP) IPSec packets that originated from the same firewall. This issue occurred when the peer firewall IP address was in a different subnet. 2023 Palo Alto Networks, Inc. All rights reserved. Excessive WF uploads caused high packet descriptor. "PA-3200 Series, PA-5200 Series, and PA-7000 Series firewalls running PAN-OS "<8.1.11 | 9.0.5>" only") There is anintermittentissue where a process ("all_pktproc") stops responding due to a Work Query Entry (WQE) corruption that is caused by duplicate child sessions. Fixed an issue where, after clicking **WildFire Analysis Report**, the web interface failed to display the report with the following error message: `refused to connect`. Add Additional Disk Space to the VM-Series Firewall. Issue After upgrading to a PAN-OS 5.0 or a PAN-OS 6.0 release on a High Availability (HA) pair, the data plane ports on the passive device go down (status is red). Make sure the management port (or the data port configured in Device > Setup > Services > Service Route Configuration) has internet access and can resolve DNS to updates.paloaltonetworks.com. This metric can be used by Palo Alto Networks Technical Support. PAN-160499Fixed an issue on Panorama where, after an upgrade to a PAN-OS 10.0 release version, configuration pushes failed with the error. It affects normal behaviour of sslmgr and its memory usage goes up. Very first program to decide if it is slow path or fast path. A number of factors can cause the dataplane's CPUs to spike or continuously run high: a sudden increase due to the implementation of a new service or resource, or a buildup over time due to added connected networks, segments and hosts. Use a Forward Trust CA that does not contain an Authority Key Identifier (AKID) nor a Server Key Identifier (SKID). Why did my CPU go up all of a sudden? Click Accept as Solution to acknowledge that the answer to your question has been provided. Fixed an issue where firewalls experienced high packet descriptor (on-chip) usage during uploads to the WildFire Cloud or WF-500 appliance. This list is limited to critical severity issues as determined by Palo Alto Networks and is provided for informational purposes only. A sudden change in behaviour can result in some weird numbers or strange monitor output. A sudden change in behaviour can r. DotW: Dataplane Usage. Troubleshooting Dataplane issues - Palo Alto Networks - Indeni Community I came across this: https://live.paloaltonetworks.com/t5/Featured-Articles/How-to-Troubleshoot-High-Dataplane-CPU/ta-p/73000 Anyone ever need to do this? If any number is close to or above 80, then the performance issue is most likely session related. Remediation Steps: Contact Palo Alto Networks technical support. Logging (to the hard drive) is controlled by the control plane. The bug was caused when strict IP was on and packet source IP == egress IP. 0. It does not make sense to me, since Palo Alto architecture have specific processor for that (Security Processing) in data plane. On phone with TAC (been on hold for hours, waiting for engineer). Debug commands were added to address an issue where the firewall connect to Cortex Data Lake due to the Online Certificate Status Protocol (OCSP) message missing the `nextUpdate` value in the OCSP response. If any number is at or close to 100, then the issue is likely caused by running out of packet buffers. Fixed an issue where SSL connections were blocked if you enabled decryption with the option to block sessions that have expired certificates. Fixed an issue where the firewall reached the maximum disk usage capacity repeatedly in one day. As user BPry pointed out, a good place to start troubleshooting would be to checkif your session count is higher than it normally is and go from there. This happens when an allow policy is removed or changed to deny and pre-exiting predicts created by ALG are no longer valid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Returns the status of all the buffers being used by the system and their status. Examples of causality include more sessions going through the dataplane for some reason. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! It's agreat way to keep peace of mind without constantly checking logs and searching for anomalies -- a great way to keep you posted on everything happening in your network. if customer uses 3rd party provided EDL, there's no good workaround. Fixed an issue where, when decryption was enabled, Safari and Google Chrome browsers on Apple Mac computers rejected the server certificate created by the firewall because the Authority Key Identifier was copied from the original server certificate and did not match the Subject Key Identifier on the forward trust certificate. Decryption issuewhen using GP via Safari or Google chrome browsers. Provision the VM-Series Firewall on an ESXi Server. Enable jumbo frame, or use custom-url-category or custom-appid to detect string "/webapp/wcs/stores/". NOT reboot. -- Running dynamic routing protocols i.e OSPF, BGP. More details on Custom Reports can be found here: Another greatway to monitor the firewall is via SNMP MIBS. To turn off the logging and filtering: admin@FW1 (active)> debug dataplane packet-diag set log off admin@FW1 (active)> debug dataplane packet-diag set filter off To confirm the feature has been disabled: The LIVEcommunity thanks you for your participation! When there is constant reconnect from FW to Panorama, old SSL structure is not freed and newly allocated SSL structure overwrites a memory space leaks. Palo Alto firewall architecture allows the packet to pass through in a single process through multiple engines. 4 simwah 2 yr. ago Thank you for the suggestion. Resolution Upgrade to PAN-OS 8.0.13 or higher Additional Information PAN-96130 https://docs.paloaltonetworks.com/pan-os/8-/pan-os-release-notes/pan-os-8--addressed-issues/pan-os-8--13-addressed-issues.html Attachments Fixed an issue where first packet processor packet buffer is not allocated with proper alignment, which caused memory corruption. dataplane is not up or invalid target-dp | Upgrade from 9.0.15 to version 10.X, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, SIP traffic being dropped in drop.pcap on the PA with PAN OS version 10.2.4-h2. flow_lookup : Responsible for existing session/flow lookup. The control plane is the part of a network that controls how data packets are forwarded meaning how data is sent from one place to another. --- Maintaning active routing table for traffic. internal path monitor failure , FPP crash. Last Updated On : May 16th , 2023 This list is limited to critical severity issues as determined by Palo Alto Networks and is provided for informational purposes only. A bug fix prevented context switch from working. Any value above 80% needs to be investigated.packet buffer: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0packet descriptor: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0, packet descriptor (on-chip): 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2. Added the following CLI commands to address an issue where packets for new sessions dropped when handling predict sessions: to disable predict lookup in FPP-HW and use FPP-SW. Using ACC, there are several predefined timeframes you can specifyor you can even add a custom timeframe: The ACC Time Range lets you select a predefined time frame or specify one of your own. This website uses cookies essential to its operation, for analytics, and for personalized content. Fixed an issue where a process (*reportd*) would crash while running a log query. use "updates.paloaltonetworks.com" instead. Ran into errors with our Palo Alto PA-3250-1 after starting the upgrade process to version 10. --------------------------------------------------------------------------------Pcap token bucket rate : 10485760--------------------------------------------------------------------------------Max pending queued mcast packets per session : 0--------------------------------------------------------------------------------. These logs contain time-series data on system utilization, capacity, and performance. By continuing to browse this site, you acknowledge the use of cookies. 4 people had this problem. l7_misc pool depletion causes issues like decryption failure. Hence it is important to look at the traffic pattern to understand the potential application causing the high CPU utilization.Management Plane. Thwarting the Theft of OAuth Session Tokens Using Secured Containerized Development Environments (CDEs). Fixed an issue where, on Apple iOS devices, SAML authentication did not connect to the GlobalProtect portal. Reason: TCP channel setup failed, reverting configuration issue. Fixed an issue where an expired Trusted Root CA was used to sign the forward proxy leaf certificate during SSL Decryption. This issue occurred when LDAP was configured with FQDN, used DHCP instead of a static management IP address, and used the management interface to connect to the LDAP server. Fixed an intermittent issue where the presence of an Anti-Spyware profile in a Security policy rule that matched DNS traffic caused DNS responses to be malformed in transit. [deleted] 4 yr. ago We inspect all SSL to wan connections excepts for a couple of categories like government and financial and a group of URLs with a small amount of wildcards. After Upgrading our PA-820 to 11.0.2, we're seeing lots of data on dns-base application.
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